Returns & Exchanges
At Epomaker, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items in their original condition. If you experience any issues with your mechanical keyboard or accessories, our dedicated support team is here to assist with a smooth return or exchange process.
Initiate a Request
Contact our customer support team at [email protected] within 30 days of delivery, providing your order number and the reason for the return.
Receive Authorization
Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and the specific return shipping address for your region.
Pack and Ship
Securely pack the item in its original packaging including all cables, keycaps, and manuals, then ship the package using a trackable shipping service.
Inspection and Refund
After our technicians inspect the returned product to ensure it meets our quality standards, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing